Frequently asked questions
About the service
Do you guarantee the visa?+
No. No agency can guarantee a visa, because the decision belongs to the embassy or government authority. What we guarantee is a complete, organised and correctly submitted file.
Are you part of an embassy?+
No. We are an independent private company registered in the UK, with no connection to any embassy or government body.
Do I need to visit the office?+
No. Everything happens online in your account: agreement, documents, payment and tracking. Only interviews and biometrics at the embassy or visa centre are in person.
Payments & fees
When do I pay?+
In two instalments: the first after we approve your documents, the final only after approval. Nothing is paid before your file is approved.
What if the application is refused?+
You don’t pay the final instalment. The first instalment isn’t refundable after submission because the work has been done, as set out in the agreement.
Are government fees included?+
No. Embassy and visa-centre fees are separate, and we tell you the amount before submission.
My documents aren’t translated — what now?+
We translate and certify them if needed, at a clear per-document price added to the first instalment.
Account & documents
How do I track my application?+
In your client portal: current stage, each document’s status, your invoice and messages — and your approval details when the decision arrives.
Are my documents safe?+
Your documents are stored privately, visible only to you and our team, and used only for your application, in line with UK data-protection law.
Which file types can I upload?+
PDF, JPG or PNG up to 10 MB each. You can photograph a document with your phone and upload it directly.
US lottery
Is the US lottery open now?+
No. Lottery registration is not open and the next entry period has not been announced. Entry on the official site costs just US$1 — beware of any site or message claiming you have won.